Here’s a clear summary of Sumusa Impex  Terms & Conditions, based on their official policy:

1. Who Operates the Platform

• The website and services are run by Sumusa Impex, which acts as an intermediary connecting third-party merchants (like Sumusa Impex) with customers.

• Sumusa Impex handles the technology, platform operations, and payment facilitation, but is not the seller of the products .

2. Applicability & Acceptance

• By registering or using the platform, you agree to these terms.

• Sumusa Impex and the merchant reserve the right to modify these terms at any time, with changes applying immediately upon posting 

3. Customer‑Merchant Relationship

• Your contract is directly with the merchant, (Sumusa Impex). Any issue with product quality, fulfillment, delivery, or refunds must be addressed with the merchant Sumusa Impex

• The delivery agent is appointed by the merchant and is not employed by Sumusa Impex .

4. Registration Requirements

• You must provide accurate personal information (name, address, mobile, location) and be of legal age to enter a binding contract .

• Keep login credentials secure since you’re responsible for all activity under your account

5. Ordering, Cancellation & Returns

• Orders can be canceled up to the point of shipping. Once shipped, cancellation isn’t possible—product return if quality issues are present.

• Returns are allowed only if:

  • The ordered product does not match

  • Arrives expired or near expiry

  • Is damaged during transit.

• Approved returns result in a refund or replacement, credited in Indian Rupees to your original payment source

6. Intellectual Property & Content

• All site content (text, images, code) is owned/licensed by Sumusa Impex or its merchants, and cannot be copied or used for anything other than personal, non-commercial purposes.

• Anything you post— comments, feedback—is treated as non-confidential, and Sumusa Impex may use it freely.

7. Liability & Indemnity

• Sumusa Impex disclaims any warranties; site and products are provided “as-is.”

• You agree to indemnify any damage, loss, or legal claims arising from your use of the site or violation of terms.

• The merchant (and Sumusa Impex) are not responsible for losses due to site issues, payment glitches, or delivery agent actions .

8. Governing Law & Jurisdiction

• Indian laws apply, and any disputes are to be handled in Hyderabad courts.

• Disputes may be resolved via arbitration in Hyderabad, in English, per Indian arbitration laws .