Refund and Returns Policy
Where’s the official Returns & Refund (Cancellation) policy from Sumusa Impex:
🛒 1. Customer Cancellations
If you cancel your order before it’s shipped, the full amount will be refunded per the refund methods outlined.
Once shipped, cancellations are not accepted, and you must wait for standard return procedures if eligible.
🔄 2. Returns & Refunds for Quality or Other Issues
If the product is returned due to quality concerns or other valid reasons, Sumusa Impex will:
Offer a replacement delivery, or
Provide a refund if you choose to cancel altogether.
Return request should be Raised with in 2 days after getting your product delivered.
💳 3. Refund Process
Refunds are processed once the returned items are received and verified; Refunds will be processed and credited back to the original payment method with in 5-7 business days.
Shipping costs are generally non-refundable, unless your return is due to a quality issue.
If you received free shipping, and return reduces your order value below the promotional threshold, shipping charges might be deducted from your refund.
✅ Summary Table
| Scenario | Eligibility | Refund/Replacement |
|---|---|---|
| Cancelled before shipping | ✅ Yes | Full refund |
| Cancelled after shipping | ❌ Not allowed | Use return process if quality issue arises |
| Returned for quality issues | ✅ Valid returns are accepted | Replacement or refund |
📝 To Request a Return or Refund
Contact them as soon as possible—preferably before shipping if canceling.
If there’s a quality issue after delivery, initiate a return by reaching out to their customer support with in 2 days.
Upon approval: return the product, then choose a replacement or refund.
Replacement products will be delivered with in 5-7 business days.
Let me know if you’d like help with contact info, estimated refund timelines, or assistance navigating support channels!