Return Policy

🛍️ Cancellation

  • Before shipping: You can cancel your order. A full refund will be issued. sumusaimpex.com

  • After shipping: Cancellation requests are not accepted once the order is shipped.

🔄 Return & Refund

  • Damaged/quality issues: If there’s a problem with the product, you can return it.

  • Refund or Replacement: You can choose to either receive a refund or have the item re-delivered.

✅ Summary Table

StageAllowed?Refund / Replacement
Before shipping✅ YesFull refund
After shipping (cancel)❌ Not allowed—
After delivery (issues)✅ YesRefund or fresh delivery

📬 What You Should Do

  • Cancel before shipment: Contact their customer support as early as possible to stop shipping.

  • If you receive a faulty product:

    • Notify them promptly.

    • Provide details/pictures.

    • Choose between refund or a replacement delivery.